Gas Stove Source Privacy Policy and Terms of Use Policy

This Gas Stove Source Website is owned by Stove Source, a customer service focused hearth company that has served the public for more than 45 years. Stove Source is located at 19410 Viking Ave. NW in Poulsbo, Washington.

Our privacy policy protects your personal information as we don't like SPAM any more than you do.

For maximum security, we don't allow credit card numbers to be transmitted from the Website. As such we don't store any credit card information online. Consumers call to place their order, avoiding potential online identity theft. All information provided to us on the phone is held in the strictest of confidence. We never sell any user information.

Our Website does collect stats on visits like most Websites online. There is no information collected that personally identifies you during your visit.

We do have a contact page and if you use it to call, email, or snailmail us, you can be assurred that the information you provide will never be given or sold to any third party.

Located in the state of Washington, Stove Source has been in business for more than 45 years, setting itself apart from other companies through it's strong customer service (something many companies have forgotten about).

If you have any questions or concerns about our privacy policy, you can call us at 1-866-779-8506.

TERMS OF USE

We want you to know that we will be here now and in the future for you. Since 1959 & online since 2007 we have built our reputation with customers who demand quality service. You expect more & we deliver it. Our 15 Day 100% Satisfaction Guarantee Return Policy allows you to return any product within 15 days from the date of delivery for a full refund of the purchase price, which is the net amount after discounts, rebates, price adjustments, any and all incurred freight costs plus a minimum charge of 20% of the invoice (excluding the freight charge) or $5.00 restock fee which ever is greater.

To qualify for the 15 Day 100% Satisfaction Guarantee Return Policy product must meet all the following criteria:

• Must be returned in it's original packaging (as it was shipped to you)
  
  
• Product must be unused and in resell-able condition. Item must be in “as new” factory condition, (devoid of "marks", scuffs, pen or magic marker embellishment, excessive tape or stickers and must be in a market/ retail sell-able as new condition). Item may not have been installed or taken out of packaging and re-packaged.
  
  
• Product being returned must be a current model/SKU supported by the manufacturer as a still "available to order" item at time of said return.
  
  
• You must obtain a valid RMA number from customer service by calling 1-866-779-8506.  Failure to do so will result in us refusing to accept delivery of said items. In the event we accept delivery, knowingly or not, of any item(s) that have not received an RMA ,or turn out to be damaged or not resell-able, we will do our best to notify you of said occurrence and give you 7 days to arrange pick up of said item(s)after which time they will be considered abandoned.

15 Day 100% Satisfaction Guarantee Return Policy is not applicable to closeouts, specials, or items that have been discounted due to damage or use. All terms and conditions apply. If an item(s) is shipped and returned because it is not deliverable due to an incorrect address, inaccessibility, cancellation or failure to be available to accept shipment, the customer will be responsible for shipping charges both ways.

Policies and Procedures

Purchasing a product through us means that you (the consumer) have agreed to our terms and conditions page. Transit times can take approximately 1-14 days depending on location. All orders, unless otherwise noted, are curbside/end of the driveway (not in your garage or home) delivery. Once your order has shipped, if for any reason you cannot accept delivery of said shipment, all re-delivery and/or storage fees will be the consumer’s responsibility. Our chain of ownership ends (F.O.B.) Freight on bay, on the day your order is shipped. Such storage fees and/or re-delivery fees can be expensive. Please make sure if you instruct us to ship an item, you are ready for it. Once item has reached its destination, all fees are irrevocable. Due to the commodity nature in which we purchase and sell our goods, if the sale price of an item(s) we offer is lowered after a purchase is consummated by you, we will not authorize a refund of the difference to the customer.

Upon acceptance of your order, we allow you 72 hours in which to notify us of any missing parts or hidden damage. If you do not notify us within this time frame any future claim for said parts will be null and void. We implore you to thoroughly examine your order in full upon time of delivery and notify us immediately before accepting delivery if you notice any damage or missing parts. We are not responsible for shipping damage although we do guarantee you a use-able product. We believe in working with the consumer to resolve any issue that may arise with a purchase from Stovesource.com. Each situation is different so we handle issues on a case by case basis at our discretion.

Special or custom order items are shipped F.O.B. (Freight on bay, non refundable and all shipping damage is the end purchaser's responsibility.) All electronic parts are non-returnable and all sales final... such as but not limited to ...control boards, thermostats, blowers, motors etc. etc. All special order parts are non-returnable. All sales on electrical parts and or units are final and non-refundable.

If you the consumer, need parts to repair damaged or to correct incorrect items...(Once these claims have been validated as legitimate) the replacement parts will be sent to you. You may be charged for the said items. You will then have 15 days from the day you receive these items to send the incorrect/and or damaged items back to us. After that time period these parts(whether damaged, incorrect or not..) will not be returnable.... as our time frame to put in claims and or to restock these items will have expired...you will have no further recourse on the items" and will own them. Also, by providing us with your email address, you have acknowledged that this is your preferred method of receiving all confirmations and/or any business transactional information.

Any hidden shipping damage you discover after accepting the unit may also be covered by stovesource.com. We can send any parts required should the need arise for a period of 72 hours after delivery (based upon validation by us).  At our discretion, should the parts exceed our internal formulas we reserve the right to have you repackage the product and ship it back to us. We reserve the right to disallow your claim if any impropriety is detected.

We reserve the right to substitute with notice at our discretion in order to complete your purchase with similar products as needed. These items will always be of an equal or greater value.

Technical Assistance

We will always be glad to offer assistance to our customers, should the need arise. Simply call us during our normal hours of operation and a technician will be glad to answer any of your questions.
If you have a difficulty with your stove, please e-mail or call 1-866-779-8506 and have the following information available for our technical department:

1. Serial number and date purchased
2. Make and model
3. Type of fuel
4. Problematic condition and who diagnosed such condition
5. Was unit professionally installed?

We will try to help you correct your problem to the best of our ability, but we can only make recommendations based upon the information you provide. So please be as concise and accurate as possible.

We appreciate your business, and will make every attempt to get you serviced in a timely fashion, should the unexpected need arise. But please bear in mind that we are not your local retailer. And while we will make every attempt to get you serviced, due to logistics, geography, seasonality, or availability of parts... this may not happen "immediately". We hope that you being an internet shopper, allows you to realize this and understand that by operating our business from one location and "contracting" repair work is one of the reasons allowing us to cut overhead thus being able to discount our product to you, so steeply. Thank you in advance for your understanding.

Liabilities

All heating capacities are approximations based upon the best laboratory environmental conditions and are subject to change based upon square footage, climate, insulation, chimney height, humidity and altitude. And as such, these approximations should only be used as a reference point. Stovesource.com makes no warranty as to the validity of such claims by the manufacturers. Note: It is up to the consumer to verify such claims with the manufacturer.

Since we are not the manufacturer of any of the products we sell, Stove Source assumes no liability arising from the use, or misuse of any products purchased from us and at no time shall we be responsible for any amount greater than the purchase price of said products at any time.
Note: Since we are always improving our offerings and product availability, we reserve the right to change pricing, products and specifications without notice. If any order is due to ship, we will notify you (the consumer) of any backorder, or deletion of product from our line and offer, at your discretion another product of equal value. We will not be responsible for any damages due to shipping delays, product availability, acts of god or any other direct or associated losses caused.

We cannot be held liable for any damages of any amount incurred due to a delay in the shipping of any part of your order.

Jurisdiction/Venue

If an action is commenced to enforce the parties' rights as herein stated, customer consents to the exercise of the exclusive jurisdiction of the state courts of the State of Washington, Kitsap County.

Attorney's Fees

In the event any action or proceeding is commenced to interpret or enforce the terms of/or obligations arising out of this invoice, or to recover damages for the breach hereof, the said parties shall cover their respective attorney fee's and any associated costs , all reasonable legal fees, costs and expenses incurred by the said party. TO THE EXTENT ALLOWED BY LAW, ALL PARTIES HERETO WAIVE ANY RIGHTS THEY MAY HAVE TO A TRIAL BY JURY.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Stovesource.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Site Misinformation

Although we strive to make our site as error free as possible, we unfortunately occasionally offer information or pricing that is not correct or accurate. At the discretion of Stove Source we may modify orders, cancel orders, or take whatever appropriate actions as we deem necessary to alleviate the situation. In the event information we provide results in property, physical, or other harm, we assume no liability. All pricing and product offerings are subject to change at any moment without notice.
As part of this agreement to use our site and if you purchase product from us, you agree that any product purchased from us will be installed in a professional manner adhering to all manufacturers installation specifications, and or national/local building codes which ever take jurisdiction in your situation. Failure to adhere to this may void your warranty and releases us from all liability immediately.